We're Human

Frequently Asked Questions

General

What is Tourbus?

Tourbus is a lovingly run, family-style business founded by longtime friends and supported by kids, local artists, makers, and our extended Grateful community. We're deeply inspired by music and design—especially the Grateful Dead—and create hand-screened apparel and merch with heart from Bridgeport, Connecticut.

Do you provide gift packaging or extras?

Yes! Every order comes in a Tourbus box packed with extra touches—stickers, pencils, candy, trinkets, and other delightful oddities. If you’re sending multiple gifts, you can add extra boxes during checkout.

Shipping, Returns & Exchanges

What is the shipping policy?

Domestic shipping is free on orders over $100. We strive for carbon-neutral shipping as part of our climate-conscious approach.

What if I'm not happy with my order?

No worries—exchanges or returns are simple and stress-free:

  • We provide FREE size or product exchanges, based on available inventory
  • Returns accepted within 30 days for a full refund (shipping costs excluded)
  • We aim to make exchanges or the rare return a breeze—just drop us an email, and we'll help sort it. We're all human, and “shit happens” situations are no problem for us!

Help On The Way

Have questions about your order, or other stuff?